First, the customer service: This is a small, mom-owned company with wonderful customer service (see their website for more info on her journey to coming up with this product). I thought it was just another China-based company until I got a personal email from the company owner after emailing the company about a defect in one of the pop ice molds in my set. The owner was very thankful for my business and went beyony my expectations in replacing the defective item. Defects just sometimes happens in manufacturing, so that didn't surprise or upset me, but I was super impressed by the customer service when the issue did arise. I wish more companies were like that.The product: These are well-made, durable, easy to clean (dishwasher or just squish soapy water inside the tube.... Super easy), versatile pop ice molds that fit in the nooks and crannies of your freezer. And if the can't finish it all, just put the car back on (great for younger kids)! I bought a pack of 6 this past summer because I was tired of having to run the plastic molds under hot water to loosen the popsicle, tired of trying to clean the plastic sticks, tired of losing the plastic sticks, tired of the plastic molds breaking, tired of them taking up so much space in my dishwasher and freezer ( and I could never find a flat place for them to sit). I decided to buy more (2 dozen) this winter because my kids needed to have a quick, high protein snack that didn't fill up their stomachs but that they didn't just woof down before swim team practice, and so we thought making a protein shake and making it into popsicles would be a good idea, and it was (each pop ice provides 10 grams of protein!)! As usual, the pop ice molds performed great with no leaks or busts. We did have one with a thin seam (which was absolutely not the norm among the 18 that we own), but the owner is replacing it for us. Some people said in their reviews they have had issues with the tops coming off, but I never have. If you don't feel comfortable laying them down, stand them up in a glass. At least one person who reviewed this product showed a picture of her mold not passing the pinch test (had white if the silicon), but all 18 of mine do, and they are really thick, so I suspect that the one(s) that did not pass the pinch test has an unusual defect, and if that ever happens to you, I suggest contacting the company before reviewing the product, as the owner is very helpful. I'm sure glad I did!Bottom line: I highly recommend this product for it's ease of use, ease of clean up, ease of storage if the freezer, durability, and awesome customer service.