Bottom line: The waffle iron is great, easy to use and no stick. We just have a concern that a lot of them were dropped.However... We price checked locally prior to purchasing this waffle iron. It has great reviews everywhere, so it was the model we wanted. Amazon was at least $10 cheaper then other big retailers, which in this day and age isn't so normal, as a lot of BIG retailers price match Amazon.We ordered from Amazon and did receive quick delivery. The outer Amazon box was undamaged, unscarred, and clean. The waffle iron box, on the other hand, was obviously smashed on one corner. Smashed so badly, and with holes poked through the cardboard that upon opening, my fears were proven true: the waffle iron itself was damaged. We never had to take it out of its box, as you could see that the handle was broken.We immediately did an on-line request for replacement and, to their credit, Amazon shipped out a new one that evening. Amazon also paid for return shipping.Two days later we receive our new waffle iron. Again, the outer Amazon box is in great shape, but the waffle iron box is smashed on the same corner! With trepidation we opened the inner box and saw that the styrofoam padding was cracked, but at least the handle was intact.We tried the iron out this morning and are very pleased. I did one seasoning with veg oil and starting making about 8 waffles, some to eat this morning and some to be bagged for later days. The waffle iron heats up FAST and cooks FAST, like less than 2 minutes to cook a waffle. We use a home made dry mix with very little oil in the batter, and it takes about 1/2 of a cup of batter per waffle. The children are eager to watch the iron and turn / flip it over.The drip tray is a grey plastic, which is dishwasher safe, but we didn't have any spill over.Bottom line: great waffle iron. Just concerned about the box damage.In the accompanying photos: the first two pictures are of the first iron we received showing the box damage. The next two photos are of the cracked handle of this first waffle maker. The last photo was the box for the second waffle iron delivered. Again, the outer Amazon box showed no damage either time.